You Have Questions?
We are here to answer your questions
Frequently Asked Questions
The cost of your move will be determined by a few different things. The main ones are Where, What, And When are you moving. We have created a Move Planner Tool to get an exact cost of your move click the “Free Instant Quote” button at the top right of the page.
Local Moves are usually charged on a Hourly Rate you do have the option to get a Flat Rate/Not To Exceed. Long Distance Moves and single items are usually charged on a flat rate or Not to Exceed.
For the most part, it’s OK to leave clothing items in your dresser. You should take out anything that is not clothing as some times the dresser gets tilted on its side and things can shift during transportation. Also depending on the age and quality of the dresser and the conditions it will navigate to get to and from the moving truck, it might be best to empty the dresser for example if its a antiques, solid wood, coming down stairs with turns take it out please 🙂 Sometimes the weight of the items inside along with moving the dresser up/down steps or stairs can jeopardize the structure in that case its best to take everything out as well. We can always remove the drawers if necessary so no need to overthink this.
A little rain is no a big deal. However, in sever weather you will always have a chance to reschedule if you do not feel comfortable moving your items in the rain or it is simply not safe.
We have NEVER filed a insurance claim since Muscleman started in 2002. This isnt because we have never had a damage its just because most cargo insurance polices have high deductibles. We did however have less than a .04% in 2018 this is Extremely good and we are proud of that. If something is due to movers negligence we will be more than fair. In Texas, a household goods carrier’s liability for loss or damage to any shipment is $.60 per pound per article unless the carrier and shipper agree, in writing to a greater level of liability. (Ask us about our additional coverage options!)
A: Tips are definitely not expected but are certainly appreciated. Your mover gets to keep 100% of their tip earned for their hard work. When tipping your mover, the amount is usually based on the job size and the quality of the service. Average tips range anywhere from $20-$100 each depending on how much work was done and the movers professionalism, attitude and efficiency. Customers can give cash tips or add it to their final bill to be run on their credit/debit card.
Muscleman Moving offers additional coverage options to all customers for up to $20,000. If any more than that is requested, we suggest visiting movinginsurance.com as we are a preferred vendor and you can get as much coverage as needed.
We are legally not allowed to transport: flammables, explosives, liquids, pets and firearms.
Particle board or press board, plants, jewelry, insides of electronics and items packed by the customer. Or any moves when a 3rd party is involved. Example: Loading a rental truck if we are not driving it our coverage would end once the load is complete.
No problem we understand things come up. We can get you a new move date? We do book up fast, so please let us know so we don’t turn down other peoples moves.
Muscleman Moving requires a deposit at the time of booking to hold your spot on the calendar. You have 48 hours from your move day to cancel or reschedule in order to get a full refund of your deposit. Typically, if you’re needing to just reschedule for a different day/time, we are able to switch it for you and apply the same deposit, this just depends on how busy our schedule is.